What is your refund policy?
All pledges are considered final once the campaign ends: You will not be charged until the campaign closes on January 30th, 2026.
Because funds are used immediately for studio recording, production, and merchandise ordering, we’re unable to offer refunds after the campaign has successfully closed.
If there is a mistake with your order (wrong item, damaged item, or missing item), please contact us directly and we will work with you to make it right.
Before the campaign closes: If you need to change or cancel your pledge before the campaign ends, you may do so through your BackerKit account at any time.
After the campaign closes: Refunds cannot be issued once BackerKit has processed payments, as production begins right away. However, we are committed to good communication and will do everything we can to resolve any fulfillment concerns.
Thank you for supporting independent music and helping bring this EP to life.
Last updated: December 09, 2025 08:05
What is this project?
This project supports Ty Lane recording his first solo EP at a professional studio. Backer support helps cover studio time, production, and fulfillment of supporter rewards.
Last updated: January 20, 2026 20:38
Where is the EP being recorded?
The EP will be recorded at a professional recording studio in Texas.
Last updated: January 20, 2026 20:39
When will the EP be released?
The anticipated release window will be shared with backers once recording and post-production timelines are finalized. Updates will be posted regularly.
Last updated: January 20, 2026 20:39
Why did I receive a survey?
The survey collects required information (such as shipping address, size preferences, or name spelling) so rewards can be fulfilled correctly.
Last updated: January 20, 2026 20:40
How long do I have to complete the survey?
Backers should complete surveys as soon as possible. Delays may affect shipping timelines.
Last updated: January 20, 2026 20:40
Can I update my survey later?
Yes — most information can be updated in the pledge manager until rewards are locked for fulfillment. Backers will be notified before lock dates.
Last updated: January 20, 2026 20:40
When will rewards ship?
Physical rewards will ship after recording is complete and items are produced. Estimated timelines will be shared in updates.
Last updated: January 20, 2026 20:43
Can I change my shipping address?
Addresses can be updated in the pledge manager until fulfillment begins.
Last updated: January 20, 2026 20:43
Will I receive tracking information?
Yes, tracking will be provided when available.
Last updated: January 20, 2026 20:44
How will digital rewards be delivered?
Digital rewards (music downloads, digital extras, etc.) will be delivered via email or through the pledge manager.
Last updated: January 20, 2026 20:44
When will digital rewards be available?
Digital rewards will be released once the EP is finalized and ready for distribution.
Last updated: January 20, 2026 20:44
What if my shirt doesn’t fit or arrives damaged?
If an item arrives damaged or incorrect, backers should contact support with photos so a replacement can be arranged when possible.
Last updated: January 20, 2026 20:45
Can I change my shirt size or merch selection?
Changes are allowed until rewards are locked. After that point, changes may not be possible.
Last updated: January 20, 2026 20:45
Who do I contact if I have a problem with my pledge?
Backers should use the pledge manager’s messaging system or the official support email listed on the campaign page.
Last updated: January 20, 2026 20:45
Can I increase or adjust my pledge after the campaign?
Yes — the pledge manager allows backers to add items or upgrade rewards while it remains open.
Last updated: January 20, 2026 20:45
What happens if there are delays?
Music projects can involve moving parts. If delays occur, backers will be informed with clear updates and revised timelines.
Last updated: January 20, 2026 20:46
Will backers receive updates?
Yes. Updates will be posted regularly through the campaign and pledge manager.
Last updated: January 20, 2026 20:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.